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ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following duties. Other duties may be assigned as needed.- Team super-user/trouble-shoot claims pass rate; CRM views and maintenance of CRM for team members; electronic claims/remits/eligibility set-up in partnership with IT team.- Responsible for confirming accurate system generation of weekly/monthly billing records; responsible for ensuring billing records are generated timely.- Responsible for Onboard/Set-up new payment agencies in system timely; assist onboarding team to new requirements that agency would have regarding billing.- Set-up and maintenance of administration of users in secure provider web-portals.- Assist with onboarding/training of new team members.- Work cross-functionally to support client services, customer care, sales, and revenue cycle initiatives.- Responsible for pulling client and claim information for research projects that drive key company initiatives.- Acts as back-up, and sometimes lead, to generating weekly and monthly utilization reports for specific agencies.- Assist with billing, other projects / duties as assigned.
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- Track historical inventory usage by facility to help determine forecasted inventory needs.- Work with Planning Team to incorporate production plan into inventory movement plan.- Actively monitor future product plans and incorporate forecasted changes into inventory storage and flow plan.- Develop basic total cost models from which recommendations can be made concerning the lowest total cost inventory storage and flow plan.- Work with the Purchasing Team to incorporate their target order quantities and frequencies into an optimized inventory movement plan.- Partner with the Mom’s Meals and 3rd Party Warehouse Teams to incorporate their space restrictions into an optimized inventory level and storage plan.- Develop automated Min / Max inventory alerts, ensuring proactive and timely movement of inventory is made in time to support Plants and Fulfillment Centers.- Monitor inventory expiration dates and proactively alert accountable functions of risk.
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ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following duties. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions• Review meal packing instructions and work with Machine Operators to set up lines and have product ready to plate at beginning of the shift.• Interact with RTE personnel to retrieve items needed. Review comps & sub-comps and look of the food to ensure proper items have been pulled as many items look alike. • Monitor usage and ensure line always has food ready to plate so that production does not come to a standstill. • Keep unifillers and v-meg machines filled but to in a way to minimize splattering. Requires some overhead work and use of step ladders.• Follow GMP’s and food safety rules including maneuvering through assembly lines in a way that does not cause cross-contamination.• Ensure open food is covered when line is on break or at lunch. • During clean down and change over process ensure all food is covered, returned to RTE, and RTE personnel told what is in each tote. • Ensure trays, totes, etc. are empty and deliver to the dish room. • Will help with other tasks (e.g., plating, catching, palletizing, etc.) as needed.
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- Handle inbound calls from and outbound calls to our clients placing their meal order- Address questions, and provide exceptional customer service- Input order information into the appropriate client order screen- Document all conversations with client into client information database- Ensure all assigned clients are contacted and have an order on file- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients- Work quickly and efficiently without making the client feel rushed.- Other projects/duties as assigned
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Shall provide leadership in the areas of:- Food safety and quality guidance for multiple manufacuturing plants (North Jackson, OH and Grinnell, IA).- Understand and identify food safety risks in categories: Meat, Poultry, Seafood, Spices, Functional Ingredients, Flavors (powders, pastes, liquids), other- Provide leadership and oversite for the regulatory compliance and food safety programs for the plant operations- Food Science relative to microbiology as it relates with plant production environments, product development/R&D (i.e. controls in pH, shelf life extenders, etc.)- Regulatory Guidance and leadership for labeling compliance with FDA and USDA/FSIS inspected products- Allergen management within multiple production operations- Federal and State Regulatory Agencies: USDA/FSIS; FDA, Ohio Dept of Ag, Iowa Inspection and Appeals, State Health Departments- Finished Meals/Ingredients/Raw Material Complaints – assisting plants and purchasing in corrective action and root cause analysis feedback- Food Safety Plans (FSMA compliance HARPC) and HACCP Plans –production facilities- Sanitation Processes and chemical utilization for facility and equipment cleaning and sanitizing- Mentor and provide training along with succession planning for all team members
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The Vice President, Human Resources will serve as a member of the executive management team and a confidant to the President while also serving as an advisor to others on all aspects of human resource management and administration across all Mom’s Meals locations. Responsibilities include developing, implementing, executing, and managing the vision and strategic direction for building a best-in-class talent management enterprise and human capital platform. This executive is responsible for developing, implementing, and managing all human resources related administration and activities. In addition, this leader is responsible for helping Mom’s Meals build a sustainable competitive advantage within its industry through the recruitment, selection and development of a high-performing team (across all functional areas of the organization) that possess character traits and capabilities that help differentiate the company from its competitors and drive sustained performance/results. This key executive has a significant leadership role in helping shape and impact the culture of the organization by ensuring the values of the company are properly communicated and understood at all levels and providing clarity as to the expected behavior of all employees (regardless of role within the organization). Continuing the path towards fostering Mom’s Meals as a world class employer of choice is the primary focus of this role. This executive will own the human resource service delivery platform and will develop, build, implement, and manage all key initiatives and programs with relating to talent, culture and employee engagement. Duties, responsibilities, and areas of focus of this executive (and his/her team of direct reports) will include, but are not limited to, the following: - Assists the executive team in the development and execution of the company’s human resources strategic plan in support of the overall growth strategy- Participates as a member of the executive team in setting and developing plans for executing a wide variety of company initiatives- Development and management of the appropriate organizational design and reporting structure to efficiently support the human resource related needs - Creation and ongoing management of a comprehensive talent acquisition and retention strategy throughout across all functional levels of the organization, including screening and selection criteria- Development and ongoing support and maintenance of an employee Succession plan- Oversight of all training and leadership development programs and processes across all levels of the organization- Selection and relationship management of all third-party vendors supporting human resource activities - Management for employee relations including labor claims and potential lawsuits- Strategic leadership and management of all human resource related risk management, compliance and safety - Oversight of employee communication, employee relations, and employee engagement strategies and programs- Development, implementation, and management of employee benefit strategies and offerings to include benefit offerings, plan design, and compliance with government regulations- Assistance with the development of compensation strategies including all short and long-term employee incentive programs- Management of all governmental regulatory compliance specific to talent management and human resource administration- Develop and maintain collaborative relationships within the organization, supporting and mentoring other functional areas of the business, including sales, operations, accounting/finance, business administration, and legal, and providing consultative support as a business partner
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Responsibilities:- Partner cross-functionally to establish and maintain an ABC approach to Cycle Counting.- Physically count items in inventory using appropriate processes and forms.- Define and report KPIs around first-pass and reconciled accuracy.- Prepare and present specific root causes and corrective action recommendations when inventory inaccuracies are identified.- Update ERP system with Cycle Count results and updated inventory quantities.- Identify root causes and work with appropriate functions to develop correct actions and supporting processes to eliminate root causes as identified.
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- Track historical inventory usage by facility to help determine forecasted inventory needs.- Work with Planning Team to incorporate production plan into inventory movement plan.- Actively monitor future product plans and incorporate forecasted changes into inventory storage and flow plan.- Develop basic total cost models from which recommendations can be made concerning the lowest total cost inventory storage and flow plan.- Work with the Purchasing Team to incorporate their target order quantities and frequencies into an optimized inventory movement plan.- Partner with the Mom’s Meals and 3rd Party Warehouse Teams to incorporate their space restrictions into an optimized inventory level and storage plan.- Develop automated Min / Max inventory alerts, ensuring proactive and timely movement of inventory is made in time to support Plants and Fulfillment Centers.- Monitor inventory expiration dates and proactively alert accountable functions of risk.- Other duties as assigned
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This position serves as a local CDL Driver picking up/delivering product between Ankeny and Grinnell locations plus helps in the Grinnell warehouse. Utilizes systematic approaches to loading/unloading shipments, ensuring shipments are correct, material handling, maintaining an accurate physical inventory, and assisting with maintaining an organized and safe warehouse. Class A CDL License is required. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following duties. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CDL DRIVER DUTIES:• Safely drive company vehicle and use proper backing skills.• Help ensure food safety by monitoring truck temps per our SOPs, following sanitation rules, and ensuring seals are in place.• Inspect truck and trailers for any damage.• Report any equipment failures and vehicle damage immediately to supervisor or proper repairs can be made is a timely manner. WAREHOUSE DUTIES:Responsible for shipping/receiving, material handling and movement, storage, and tracking of raw and finished products and other components into & through the warehouse and freezer.• Receive in any and all trucks, load and unload material within warehouse and freezer.• Scan product in and out to proper location.• Check product in from Sysco and cold storage and input into AX/inventory system appropriately.• May assist with other duties or projects as assigned.
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ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to the following duties. Other duties may be assigned as needed.- Executes daily operations through support of production team, ensuring delays and issues are reduced or eliminated.- Drives productivity improvements through consistent kaizens (Lean initiatives).- Communicates goals and objectives to the production team, ensuring alignment of the team to company goals.- Directs standard work adherence and development throughout the production team through daily audits.- Develops and implements work schedules assure effective and efficient operations.- Coordinates with Inventory team to ensure all materials needs are met, eliminating line slow downs related to materials.- Partners with our Food Safety team to ensure we are meeting FDA, USDA and General Manufacturing Practice requirements.- Leads production team quality improvement efforts.- Supports all Safety Team efforts to continuously improve practices and facilities.- Conducts performance reviews. - Provides measurable feedback to assigned personnel and suggestions for improved performance. - Formulates and implements employee corrective actions as needed.SUPERVISORY RESPONSIBILITY- Decisions on scheduling needs for the department - Recommendations on performance based merit increasesPHYSICAL REQIREMENTS- Must be able to lift up to 100 pounds with or without reasonable accommodation- Must be able to stand/walk for up to 10-12 hours on a concrete floor with or without reasonable accommodation- Must be willing and able to frequently push, pull, squat, bend, and reach with or without reasonable accommodation- Able to work at varied temperatures: Dock, cooler, & freezer (0° to -100°)JOB SKILLS & BEHAVIOR- Strong analytical skills.- Excellent verbal and written communication skills.- Ability to manage multiple priorities, demonstrated flexibility and ability to adapt and implement change in a timely and effective manner.- Organized and detail-oriented with problem-solving skills
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- Manage a team of 2-3 coordinators who monitor site schedule adherence, time-off requests, and absenteeism. - Coordinate call center scheduling for approximately 280 Customer Care Associates - Provide short and long-term forecasting for call volumes and staffing needs. - Track, monitor, and document employee attendance and schedule adherence.- Administer phone system settings and monitor performance of those systems. - Lead and participate in projects and performance improvement initiatives related to the deployment of call center resources. - Provide detailed daily, weekly, and monthly workforce management reporting to the Customer Care Management Team.- Keep department informed of progress towards order goals and service level targets.- Create and distribute reports as needed or as requested by senior leadership.- Other projects / duties as assigned.Internal/External Contact- Internal: Director of Customer Care, Customer Care Manager, Intake Manager, Intake Supervisors, Customer Care Supervisors, Customer Care Representatives, Support Supervisor, Support Specialists, Private Pay Manager, Private Pay Representatives, Customer Care Support Specialist.- External: NoneJob Skills/Behavior- Strong problem solving and analytical skills.- Must be highly proficient in Microsoft Excel.- Excellent verbal and written communication skills.- Ability to manage multiple priorities, demonstrated flexibility and ability to adapt.- Proficient in Microsoft Office, including Word and Outlook
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- The ideal candidate for a Fulfillment Associate role is bright, motivated, and possesses a strong work ethic. Other important traits include attention to detail, are able to meet deadlines, demonstrates initiative, and has a commitment to customer service- Fulfillment Associates pick, scan, and pack a portion of each customer’s order as it passes in front of them in a fast paced, refrigerated environment. - Associates are expected to keep the pace of the fulfillment line and adhere to strict safety, quality, and production standards. - Responsibilities also include moving product from one location to another, following food sanitation and safety guidelines, assisting with general housekeeping, and other duties as assigned. - No previous picking or packing experience required. - This position requires the physical stamina to consistently perform medium to heavy work activities including reaching, walking, standing, pulling, pushing, lifting (exerting up to 100 pounds of force occasionally to move objects & lifting in excess of 30 pounds), grasping, and repetitive motion activities.- Work is done inside a large warehouse area that is free from outside weather conditions but maintains a temperature between 34-40 degrees. - Employees must dress appropriately with a coat & hat. Gloves are provided. - 1st, 2nd, and 3rd shifts are available, hourly pay starting at $11.00 per hour + shift differential + daily team production bonus.
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This position serves as a local CDL Driver picking up/delivering product between Ankeny and Grinnell locations plus helps in the Grinnell warehouse. Utilizes systematic approaches to loading/unloading shipments, ensuring shipments are correct, material handling, maintaining an accurate physical inventory, and assisting with maintaining an organized and safe warehouse. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following duties. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CDL DRIVER DUTIES:• Safely drive company vehicle and use proper backing skills.• Help ensure food safety by monitoring truck temps per our SOPs, following sanitation rules, and ensuring seals are in place.• Inspect truck and trailers for any damage.• Report any equipment failures and vehicle damage immediately to supervisor or proper repairs can be made is a timely manner. WAREHOUSE DUTIES:Responsible for shipping/receiving, material handling and movement, storage, and tracking of raw and finished products and other components into & through the warehouse and freezer.• Receive in any and all trucks, load and unload material within warehouse and freezer.• Scan product in and out to proper location.• Report any defects, damage, or discrepancies.• Ensure First In/First Out practices maintained.• Operate forklift, scanners, pallet jack, ladders, scissor lift, and other warehouse equipment.• Check product in from Sysco and cold storage and input into AX/inventory system appropriately.• Accurately load completed meals to cold storage/Ankeny as requested while correctly completing Bill of Lading.• Maintain clean, organized, and safe work area.• Maintain warehouse security.• May assist with other duties or projects as assigned.
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The Packaging Engineer will be part of the engineering team and will work closely with a broad cross-functional team including Operations, R&D, Quality, Safety, Finance, Procurement and Marketing.The Packaging Engineer is responsible for recommending/developing/implementing optimization & innovation projects, generating a pipeline of new ideas, and supporting key system needs at our production facilities.The candidate will coordinate with cross-functional teams throughout projects and on startups to assure a timely, efficient hand-off to Supply Chain/Operations. The position will focus on timely development of high quality, innovative packaging solutions based on input from stakeholders.The Packaging Engineer will play a key role as a subject matter expert on capital projects. The candidate will lead preferred packaging equipment standards/selection and innovate with vendors to deliver value driven solutions to enable the business teams.Additionally, this role will work with cross-functional stakeholders to develop and maintain standards around specifications and specification management, introducing innovation and design to value solutions along with ensuring consistency during rapid company growthResponsibilities Include:- Pro-actively lead collaboration with cross-functional partners to develop margin improvement and technical innovation opportunities- Develop and implement packaging development procedures (new development, improvements, and tests)- Conduct and/or manage experiments, trials, and analyses to validate and advance technical packaging opportunities both internal and at external suppliers- Partner with Procurement to source, obtain quotes, and negotiate per desired specifications (evaluate submissions with team and management for approval)- Support capital project teams in specification, selection, design, implementation and training for new packaging equipment- Provide effective communication and documentation of work including technical plans, experimental reports, financial analysis, and management updates.- Communicate status and issues regarding project activity on a continual basis- Responsible for technical specifications, quality standards and component release- Approve production samples and production drawings- Work with R&D and Food Safety/Quality to identify appropriate package performance requirements- Develop and maintain strong relationships with existing and new suppliers- Build and leverage depth of knowledge in packaging equipment and materials including the impact on food safety- Provide technical support to cross-functional teams and be the subject matter expert for new packaging elements
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ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following duties. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• Receive guidance from and coordinate efforts with RTE Coordinator and Pack Room Supervisor.• Oversee and guide workflow of other RTE Runners on doing the following: o Start up a meal/comp by collecting components that go into each mean (typically 2-5 per meal) for each line (up to 3 lines). o Organize and stage food in RTE and hand over to Line Runners for use on packaging lines following GMP and other food safety rules. o Check spreadsheet or do inquiries with a scan gun to find correct batch number. o Use forklifts to move pallets of boxed items around freeze and warehouse. Movement of boxes must be properly scanned and recorded. o Inspect pallets for any damaged cases, as well as, dust and debris. o Ensure similar products are separated and labeled correctly to avoid pulling and running the wrong item in the Pack Room. o Leftover frozen items will need to be re-packaged, labeled, scanned back into inventory, and noted. Unpack and prep boxed items. Requires lifting of 10-40 lb cases. o Store sub comps in an organized fashion so that product doesn’t get lost or get out of FIFO (first in first out) order. o Close out meal/comp when meal is finished or we are closing down for the night by collecting remaining food, weighing, labeling, and putting on a report. o Verify dates and verification number to ensure line runners get the right product. This is very important so that we can use leftovers for meals if needed. o Keep a clean and organized work area and maintain the integrity and safety or the product. o Coordinate activities with Warehouse/Inventory personnel. o Work with Quality Assurance and Supervisors to prevent cross-contamination. o May be asked to work on line to support breaks in the Pack Room, remove unneeded food, help clean, or perform other duties as assigned.
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ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following duties. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Start up a meal/comp by collecting components that go into each mean (typically 2-5 per meal) for each line (up to 3 lines). - Organize and stage food in RTE and hand over to Line Runners for use on packaging lines following GMP and other food safety rules. - Check spreadsheet or do inquiries with a scan gun to find correct batch number. - Use forklifts to move pallets of boxed items around freeze and warehouse. Movement of boxes must be properly scanned and recorded. - Inspect pallets for any damaged cases, as well as, dust and debris. - Ensure similar products are separated and labeled correctly to avoid pulling and running the wrong item in the Pack Room.- Leftover frozen items will need to be re-packaged, labeled, scanned back into inventory, and noted. Unpack and prep boxed items. Requires lifting of 10-40 lb cases. - Store sub comps in an organized fashion so that product doesn’t get lost or get out of FIFO (first in first out) order. - Close out meal/comp when meal is finished or we are closing down for the night by collecting remaining food, weighing, labeling, and putting on a report. - Verify dates and verification number to ensure line runners get the right product. This is very important so that we can use leftovers for meals if needed. - Keep a clean and organized work area and maintain the integrity and safety or the product.- Work with Quality Assurance and Supervisors to prevent cross-contamination. - May be asked to work on line to support breaks in the Pack Room, remove unneeded food, help clean, or perform other duties as assigned.
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The Fulfillment Supervisor position will cover the 1st Shift (7a-3p) at our North Jackson, Ohio plant. - Executes daily operations through support of production team, ensuring delays and issues are reduced or eliminated.- Drives productivity improvements through consistent kaizens (Lean initiatives).- Communicates goals and objectives to the production team, ensuring alignment of the team to company goals.- Directs standard work adherence and development throughout the production team through daily audits.- Develops and implements work schedules assure effective and efficient operations.- Coordinates with Inventory team to ensure all materials needs are met, eliminating line slow downs related to materials.- Partners with our Food Safety team to ensure we are meeting FDA, USDA and General Manufacturing Practice requirements.- Leads production team quality improvement efforts.- Supports all Safety Team efforts to continuously improve practices and facilities.- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.- Other projects / duties as assigned.
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RESPONSIBILITIES ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following duties. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions- Learn all Pack Room jobs and be able to step in where needed. Line consists of several interconnected machines so will need to be able to provide both guidance and backup to Machine Operators, Platers, Catchers, Runners, Palletizers, etc.- Will walk the line and oversee/drive workflow, help place people where needed, help with communication and coordination, and serve as “go to” person with manager is unavailable.- Ensure line is set up correctly (includes meal set up, labels prepared, Unifillers & Vemags in place, scoops and other tools ready, etc.)- Provide backup to the manager including writing the daily summary report.- Maintain, control, operate, and sanitize machines and equipment used in operation.- Ensure machine settings are calibrated and may train/provide guidance to others on how to properly operate equipment.- Troubleshoot machine problems, make corrections, and/or coordinate with Manager and Maintenance personnel as needed.- Ensure proper clean down and sanitation processes are used when changing meals or lines to ensure no cross-contamination.- Confer with Quality Assurance as needed on questions or concerns.- Serves as role model regarding GMPs, food safety, general safety, and wearing PPE.- Work as a team and maintain good communications.- May help with a variety of special projects or tasks.- May help in other areas of the plant as needed
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ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following duties. Other duties may be assigned as needed.- Assist in obtaining USDA/FSIS label approval, temporary approvals, and extensions for U.S. products.- Provide U.S. food labeling guidance while collaborating with the development team to help the company maintain a “best in class” status.- Assist in development of mandatory label requirements and compliance with all label related claims. - Participate in team development of new product names, claims, and solutions to continue a creative brand and product offering.- Provide answers to label compliance related questions and issues.- Assist in the constant improvement of labeling systems, processes, content, and oversight while maintaining consistency and agility.- Assist in developing, testing, and updating appropriate food labeling policies and procedures as needed.- Maintain professional knowledge and keep up to-date with current labeling regulations and trends by participating in educational opportunities; reading professional publications; maintaining personal networks.- Responsible for the maintenance of a database to track label change history.
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ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following duties. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions - Maintain daily audit records- Monitor compliance to sanitation & GMP requirements for all team members- Perform cooler audits to insure that all items are packed as required by the order and specification.- Perform gel pack audits as they are being made assure that target weights are met and they have proper seals- Responsible for general cleaning tasks as needed and assigned by the Quality & Food Safety Manager.- Monitor and document room temperatures throughout the facility as assigned by management